- What is the refund policy for FitzVenture trips?
Our refund policy ensures we can plan and provide the best experience for everyone while offering flexibility to our guests.
- The deposit is non-refundable
- Refunds for payments beyond the deposit follow a tiered structure:
- 100% refund (minus deposit) If canceled by July 15, 2025.
- 50% refund (minus deposit) if canceled between July 16 and August15, 2025.
- 30% refund (minus deposit) if canceled between August16 and September 30 2025.
- No refunds will be issued after September 30, 2025.
2. What happens to the non-refundable deposit?
The non-refundable deposit secures your spot on the trip and allows us to make essential arrangements, including accommodations, transportation, and activities. This deposit cannot be returned under any circumstances.
3. Can I transfer my reservation to someone else?
Yes, you may transfer your reservation to another participant by August 15, 2025, with prior participant approval from FitzVenture. Please email tiffany@fitzventuretravel.com with the details of the transfer. The new participant will assume all payment obligations.
4. What if I have an emergency and can’t attend?
We understand that emergencies happen. In the event of a medical or other unforeseen emergency, please contact us at tiffany@fitzventuretravel.com as soon as possible. Refunds or credits for future trips may be considered on a case-by-case basis, but they are not guaranteed.
5. What happens if FitzVenture cancels the trip?
If FitzVenture cancels the trip due to unforeseen circumstances, we will issue a full refund of all payments, including the deposit. We are committed to clear communication and will notify participants as soon as possible if a cancellation is necessary.
6. How do I cancel my reservation?
To cancel your reservation, email tiffany@fitzventuretravel.com with your name, trip details, and cancellation request. Refunds (if applicable) will be processed within 7-10 business days.
7. Can I attend a different trip instead?
Currently, reservations cannot be transferred to a different trip. If you’re interested in future FitzVenture experiences, be sure to subscribe to our newsletter or follow us on social media for updates.